BDPNetworks Newsletter - Issue #15
March 2008
Welcome back!
Hi, and welcome back!
We've been extremely busy over the past seven months. Since moving into our new offices in Georgetown (just south of downtown Seattle) we have "rebooted" the company. We have purchased new equipment, made hundreds of infrastructure and process improvements, and spent a lot of time & energy firming up our service offerings. We've got some killer IT management plans, and I'm extremely proud of our staff who has risen to the challenges I've put before them.
We recently hit a significant milestone in the evolution of this company as well: the 10,000th ticket was resolved in our helpdesk software (RequestTracker) just a few weeks ago. That's 10,000 individual requests for support from our customers since March of 2004. I believe the ability to track everything is key to an effective IT management strategy and our support system has definitely proven its worth.
I have so much more I want to talk about--but in the interest of keeping your attention we'll have to wait to cover it all over the next several issues of this newsletter.
In this issue I'm going to briefly discuss our current service offerings, talk about our new Referral Partner Program, then introduce you to a very cool new service from Google which could consume all of the remaining time in your day.
In coming issues of this newsletter I'll be covering Microsoft Windows Vista, Office 2007, Apple, Blackberry, Windows Mobile, backups, spam strategies, how to create easy-to-remember strong passwords, acceptable use policies, how to buy a business computer, and better ways to manage your e-mail. You'll also get to meet our staff and tour the office!
It should be interesting and fun. Until then, I'd love to hear from you--feel free to e-mail me at bdp@bdpnetworks.com about anything.
Thanks again for your support and interest--2008 is going to be a great year!
-Brian
Service Plans
We are extremely proud of our service offerings--they balance business with technical needs and we believe they reflect the current state-of-the-art in IT management strategies. Here are some highlights:
NetworkCare PRO: Prevent Downtime
Our flagship managed service plan provides "holistic, end-to-end IT management."
It's a complete IT-department-in-a-box. Available only as a structured contractual agreement, this plan prevents IT issues from interrupting your workflow. It includes proactive maintenance, monitoring, regular Network Wellness meetings from a Virtual CIO, emergency response and soon our exclusive new Network Report Card. Also included are security and performance management services along with instant access to our courteous Service Engineers.
NetworkAssist: Supercharge your IT Department
Designed for companies with an in-house IT staff, this plan frees up the IT department's time, reducing "firefighting" and allowing IT staff to gain unprecedented insight into the health & performance of their systems with a sophisticated integrated management platform. This service continuously tracks hundreds of health indicators across an IT infrastructure allowing for better decisions about resource allocation. The best part? We set it up, then you tell us what you want it to do--you don't have to deploy anything or learn yet another complex application!
SpamAssist: Anti-Spam that really works!
After years of searching for a well-rounded anti-spam solution, we've partnered with a leading hosted spam & virus protection company to offer you robust, easy to use and affordable spam filtering. This service includes message continuity: if your connection or mail server goes down for some reason you can still send & receive e-mail through the service while the issue is resolved.
BDPNetworks OnCall: Evening & Weekend Support
Do you need guaranteed emergency access to our courteous Service Engineers during evenings or weekends? This service is now available. We can even automatically escalate alerts from your IT systems to our oncall engineer who can resolve them without your intervention. With this level of support, you can be assured that your IT systems will be always ready for business first thing on Monday morning.
For a complete list of our service plans and other offerings, please visit our freshly updated Services Catalog at this link.
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