Outsource Helpdesk and Co-Managed IT

Outsource Helpdesk from BDPNetworks

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Outsource Helpdesk functionality

-or-
Create a co-managed Helpdesk service

 

 

Outsource Helpdesk functionality or create a Co-Managed Service Desk with BDPNetworks’ StreamlineIT service.

  • You choose the level of our involvement
  • We’ll supply your organization with industry-leading issue tracking services (powered by ConnectWise)
  • And we’ll resolve issues directly or as they are escalated to us.

How it works

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  1. Your Employees enter requests online or simply send an email, which automatically becomes an open request in the ticket system.
  2. At the Co-Managed IT Service Desk, your IT staff receives the ticket request and determines if it will be serviced internally or escalated to our service desk.
    – or –
    As part of a fully Outsourced Helpdesk function, we can handle all issues directly.  You control our level of involvement.
  3. Our team services the ticket and you are automatically updated on status through the ticket system.

 The benefits of outsourced helpdesk or co-managed IT come quickly

  • Retain complete control over your IT service issues; you decide when tickets get escalated tmaingraphico our service desk.
  • Do more with less: improve IT support without adding headcount.
  • Leverage internal IT staff for high-value strategic IT work, not day-to-day support issues.  Or outsource IT completely.
  • Immediate Access to additional IT services when and where you need them.  StreamlineIT automatically routes internal tickets or lets you manually escalate to us.
  • Happy employees, with the ability to track the progress and status of their IT requests quickly and easily.
  • Focus on your core business, not IT requests and unhappy end-users, since your IT resources become more productive in managing these requests.
  • Take more vacations: BDPNetworks can fill in as needed if IT staff are unavailable.

Other Managed Services

If you're looking for something else, BDPNetworks' service catalog is focused on providing flexible solutions that create a totally managed network.

Expertise

See for yourself how we're so much more than "just a computer guy" – our expertise is extensive.


Request a Quote

Contact us today to request a free quote and learn more about BDPNetworks Totally Managed Networks™ services.