Outsource Helpdesk and Co-Managed IT
Outsource Helpdesk from BDPNetworks
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Outsource Helpdesk functionality
Create a co-managed Helpdesk service
Outsource Helpdesk functionality or create a Co-Managed Service Desk with BDPNetworks’ StreamlineIT service.
- You choose the level of our involvement
- We’ll supply your organization with industry-leading issue tracking services (powered by ConnectWise)
- And we’ll resolve issues directly or as they are escalated to us.
How it works
- Your Employees enter requests online or simply send an email, which automatically becomes an open request in the ticket system.
- At the Co-Managed IT Service Desk, your IT staff receives the ticket request and determines if it will be serviced internally or escalated to our service desk.
– or –
As part of a fully Outsourced Helpdesk function, we can handle all issues directly. You control our level of involvement.
- Our team services the ticket and you are automatically updated on status through the ticket system.
The benefits of outsourced helpdesk or co-managed IT come quickly
- Retain complete control over your IT service issues; you decide when tickets get escalated to our service desk.
- Do more with less: improve IT support without adding headcount.
- Leverage internal IT staff for high-value strategic IT work, not day-to-day support issues. Or outsource IT completely.
- Immediate Access to additional IT services when and where you need them. StreamlineIT automatically routes internal tickets or lets you manually escalate to us.
- Happy employees, with the ability to track the progress and status of their IT requests quickly and easily.
- Focus on your core business, not IT requests and unhappy end-users, since your IT resources become more productive in managing these requests.
- Take more vacations: BDPNetworks can fill in as needed if IT staff are unavailable.